We are looking for a dynamic and organized Assistant – Aftersales to support our post-sales operations and ensure smooth communication between customers and internal teams. This role is critical to maintaining customer satisfaction and operational efficiency.

Key Responsibilities:

• Assist the Aftersales team in responding to customer queries and complaints

• Coordinate repair, maintenance, and service requests

• Track and update service orders and follow up on pending cases

• Maintain customer service records and databases

• Support the preparation of reports and documentation for management review

• Liaise with internal departments (technical, logistics, etc.) to resolve issues

• Ensure timely and professional aftersales support to enhance customer retention

Job Requirements:

• Bachelor’s degree in Business Administration, Automotive Engineering, or related discipline

• 1–2 years of relevant experience in customer service or after-sales support

• Basic knowledge of after-sales processes and service tracking

• Strong written and verbal communication skills