| Job Title: |
|
Customer Support Officer |
| Category: |
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Client Services |
| Total Positions: |
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3 |
| Job Location: |
|
Islamabad |
| Gender: |
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No Preference |
| Minimum Education: |
|
Bachelors |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
2 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Dec 12, 2018 |
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| Job Description: |
Customer Support Officer for US Clients
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
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| Required Skills: |
| Communicaitons |
| Company Information |
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Company Name: Progos Tech
Company Description:
pPROGOSTECH is a Digital Agency that delivers quality. The main areas of focus includes E-Commerce Development, Search and Social Media, Mobile Apps, Enterprise Application, Electronic Cigarette and Business Development. We put our heads together to build you brilliant websites, notable social presence, and a name in the market./p
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