| Job Title: |
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Phone Banking Executive |
| Category: |
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Client Services |
| Total Positions: |
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2 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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Minimum 14 Years of Education |
| Career Level: |
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Entry Level |
| Minimum Experience: |
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Fresh2 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Jun 21, 2018 |
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| Job Description: |
Your Key Responsibilities:
- Answer calls professionally
- Respond to customer inquiries
- Handle and resolve customer complaints
- Provide customers with product and service information
- Process orders, forms, and applications
- Identify and escalate priority issues
- Follow up customer calls where necessary
- Make outbound calls for customer satisfaction
- Make outbound calls for compliant closing.
- Coordination with concerned department in cases customer query need second step follow-up.
- Customer queries forwarding to Business Banking Department.
- Outbound calls to potential leads generated landed at call center helpline. Sharing potential business leads with Business.
- Generate and Follow up of business leads sent to business and reporting of loop closing to line manager.
- Any other task assigned by line manager.
Core Competencies:
- Good verbal & written communication skills
- Good computer skills particularly in Excel & Word
- Good interpersonal skill
- Sound analytical skills
- Strong presentation and reporting skills.
Professional Training:
Technical Training:
- Microsoft (Excel, Word, PowerPoint)
- Customer care
- Quality assurance
Relationships
- Reporting to Manager Call Center
Location:
About the Benefits:
- Market Competitive Salary will be offered as per experience
- FINCA Microfinance Bank Ltd is an Equal Opportunity Employer.
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| Company Information |
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Company Name: Finca Microfinance Bank
Company Description:
pFINCA is a globally recognized microfinance organization working in 5 continents and in 23 countries. FINCA provides financial services to the world's lowest-income entrepreneurs so they can create jobs; build assets and improve their standard of living. In 2013, FINCA acquired a majority share of Kashf Microfinance Bank Ltd. and later in November, the bank was rebranded to "FINCA Microfinance Bank Ltd"./ppFINCA Microfinance Bank Ltd is now in more than 90 cities across Pakistan with over 100 outlets. It is one of the fastest growing financial institutions in Pakistan backed with global expertise. The growing presence in Pakistan across more than 100 cities ensures that access to financial services is at the disposal of every Pakistani. FINCA Microfinance Bank Ltd. not only provides financial solutions to lowest income entrepreneurs of Pakistan but also strive to create a positive social impact through job creation and poverty alleviation. A research study has shown that 1 loan creates a minimum of 3 jobs./ppFINCA Microfinance Bank Ltd is a full service bank established under license by the State Bank of Pakistan. As a member of 1Link, FINCA Microfinance Bank Ltd. gives fund accessibility to its customers 24/7 through more than 7,000 ATMs across Pakistan. Each outlet is fully equipped with the latest banking softwares which provide robust online facilities. Our institution is an Equal Opportunity Employer(EOE) and offers its employees an enabling environment to learn, grow and excel not just in their own area of expertise, but also empowers them to exchange experiences and ideas with peers and supervisors, thereby continuously bringing about innovation and improvement in all facets of our business. Moreover, our well-rounded training program caters to the development needs of employees at all levels to ensure that they get a chance to grow as the institution progresses, and at the same time, our employee engagement initiatives are designed t
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