·         Answer incoming calls and respond to customer’s emails

·         Management and resolve customer complaints

·         Sell products and place customer orders in the computer system

·         Identify and escalate issues to supervisors

·         Provide product and service information to customers

·         Research required information using available resources

·         Research, identify, and resolve customer complaints using applicable software

·         Process orders, forms, and application

·         Route calls to appropriate resources

·         Document all call information according to standard operating procedures

·         Recognize, document, and alert the management team of trends in customer calls

·         Follow up customer calls where necessary

·         Upsell products and services

·         Complete call logs and reports

·         Other duties as assigned