JOB RESPONSIBILITIES & AUTHORITIES:

A.     Software Support and Hardware Troubleshooting:

·         To support project management team for hardware (Servers, Laptops etc.) and software (MDConsults) installation with medical devices, networks and ensure abut its 100% functionality.

·         To provide continuous technology support at end user for any troubleshoots.

·         To update project management team about any request for software customization and new functional requirements.

·         To respond timely on critical issues even beyond business hours.

·         To monitor and maintain the effective infrastructure of computer systems, networks, digital devices and application.

B.     Training and Development: 

·         To provide one to one or group training when required on the MDConsults software program and use of other relevant hardware and digital devices.

·         To assess individual/group training needs of the project.

·         To conduct frequent visits in the field sites for monitoring of end user skills and refresher training.

C.     Continuous Coordination & Communications:

·         To develop customer relationships through professional manner and with effective interactions.

·         To coordinate regularly with the healthcare staff through a series of communications, either face-to-face or over the telephone for assisting in resolving their technical issues.

·         To build a strong liaison between Tech4life management and government hospitals /healthcare staff.

·         To maintain proactive communications between project manager and healthcare staff.

·         To be a part of project management meetings for regular updates.

·         To maintain all relevant records of the project in a systematic order.

·         To maintain confidentiality of the project and its relevant records.

·         Any other task assigned by the supervisor.       

Technical Skills

·         Must be computer literate with familiarity of MS office.

·         Ability to support the team from IT helpdesk or teamwork’s desk.

·         Good skills and knowledge in supporting Android products and iOS applications.

·         In-depth knowledge of hardware and software.

·         Up-to-date knowledge of the latest IT and software trends especially telemedicine.

Management Skills

·         Leadership Skills - Should be able to manage the stressful situations in an emergency and uncertain situation.

·         Ability to quickly establish good working relationships with end users

·         Understanding of client relationship, emphasizing excellence in service.

·         Must be energetic, motivated and creative mind for project implementation and support.

Requirements

·         6 days a week (48 hours/week), but must be available online in case of urgent tasks

·         Bachelor in Computer Science or equivalent

·         Preferably 2-3 years working experience and knowledge in the similar role of IT support for big projects.

·         Project management experience particularly in health related projects is the added benefit.

Key Attributes

·         Pleasant personality with flexibility to work for extra hours

·         Good business communication and presentation skills.

·         Commitment to meeting sales targets