| Job Title: |
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Assistant Director Professional Services |
| Category: |
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Software Development |
| Total Positions: |
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1 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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Bachelor’s Degree in IT, Computer Science, or equivalent and A Business degree |
| Career Level: |
|
Department Head |
| Minimum Experience: |
|
10 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Nov 20, 2017 |
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| Job Description: |
- Manage end-to-end relationship with Clients and Vendors during planning, implementation, launch, and developmental phase of the business
- Plan and Lead large scale platform integrations, testing, and certifications (Web Services, API etc)
- Work with PMO and other cross-functional teams to ensure smooth and timely completion of product enhancements, projects, and client implementations
- Actively monitor and review project progress and report challenges and risks to relevant stakeholders for timely decision or intervention
- Coordinate with account managers and senior management in corporate office to discuss day to day operations and other business contingencies etc
- Responsible for new product implementations and post-shipment verifications on clients' instances. Evaluate and Monitor weekly deployments at production and submit observation reports to relevant stakeholders
- Provide platform demonstrations to prospects and training to existing clients
- Support Sales and Business Development teams during RFP & RFI and due diligence
- Transform clients' business needs into technical requirements and participate in database design meetings
- Manage the day-to-day operations of the Technical Services teams, providing coaching, support, and regular feedback
- Develop, nurture high-performance culture with emphasis on speed, quality, and professional excellence
- Build, develop, motivate and engage team members in fulfilling growing expectations of global clientel and internal stakeholders
- Establish practices that continuously enhance customer satisfaction and overall customer experience
- Set team goals in line with business objectives
- Develop reports that enhance visibility and facilitate stakeholders to take informed decisions
- Work with project managers, client care managers, and other departments to ensure that client needs, service level agreements and deadlines are met
- Work with HR on staffing, performance and salary reviews, compliance etc
- Perform any other contingent activities
- Must be willing to work at night to cater for clients in different time zones
We are looking for:
- Education: Bachelor’s Degree in IT, Computer Science, or equivalent and A Business degree, in addition, be regarded a plus
- Experience: With payments, processor/provider would be considered a plus
- Exposure to competitive, fast paced, project environment, especially on web application and e-commerce platform, with business level interaction, from project conception to delivery
- Previous implementations and client care experience for North American and/or European clientel
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| Company Information |
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Company Name: i2c Pakistan
Company Description:
i2c, Inc. is a Silicon Valley-based company that enables financial institutions, corporations, brands and governments around the world the ability to launch profitable next-generation financial products. Our global, cloud-based platform supports virtually any prepaid, debit or credit program in plastic, virtual or mobile form. Clients around the world rely on us to get to market quickly with differentiated products that meet their customers' unique needs. The i2c team is made up of nearly 400 smart, hard-working people in offices across the world. And we're growing! Our executive team, as well as the Sales, Marketing and Business Advisory groups, are based in Silicon Valley and Singapore. IT Operations, Engineering and Client Services are focused on delivering world class products and services from our Lahore facility. Together, we serve clients in six continents and support end consumers in 216 countries and territories. As a growing company operating in the center of an exploding industry, we routinely fill positions in these key departments: Engineering The Engineering team specializes in web & mobile applications, interfaces, telephony, graphics, application security and transaction processing. They work hard to develop highly configurable products that push boundaries within our industry. IT Operations This team works 24/7/365 to ensure that our global data centers provide 99.99% up time and fool proof data security for our clients. Their areas of expertise include information security, network operations, server management, database management, software change management, telephony, service delivery and application performance management. Information Security The Information Security team ensures internal and external audits of our applications and networks, internal and external ethical hacking, automated security scanning and risk management. our commitment to information security is externally confirmed by its yearly PCI-DSS certification and SSAE-16 valida
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