Under direct supervision, functions as support for technical communications team and may assist with basic writing, editing, and organizing both technical and end user documentation and other training content for products, processes and services delivered to internal and/or external customers. Works closely with Technical Communications Manager to understand administrative and documentation needs for projects, processes and services supported.

Assists with basic writing and editorial tasks as assigned by manager

Assists with IT Training Program enrollments, expirations and reports

Maintains application user lists for the purposes of sending communications and maintaining distribution lists in Outlook

Conducts review of internal associate lists for the purposes of sending communications and maintaining distribution lists in Outlook

Updates distributions lists as needed for proper maintenance

Administers department and team SharePoint sites with basic admin rights

Monitors TBS Newsletter Inbox for monthly kudos and other topic ideas shared by associates

Reviews Education and Training Portal to ensure content displays as expected and consistently across all sub-sites

Skill-Set:

Requires basic conceptual knowledge of practices and procedures within a job discipline

Performs routine assignments using existing procedures  Works under direct supervision

Applies basic knowledge of business gained through education or past experience

May provide assistance to others if directed 

Works within standardized procedures and practices to perform own work; limited impact on own work team

Solves routine problems by following standard procedures 

Analyzes information and proven methodologies to make judgments

Presents straightforward information; checks for understanding by asking questions

Holds Bachelor's degree in Computer Science or equivalent