| Job Title: |
|
Call Center Agent |
| Category: |
|
Client Services |
| Total Positions: |
|
3 |
| Job Location: |
|
Lahore |
| Gender: |
|
No Preference |
| Minimum Education: |
|
Bachelors |
| Degree Title: |
|
Bachelors |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
Fresh1 Year |
| Salary Range: |
|
PKR 15,000 to 20,000 per Month |
| Apply By: |
|
Mar 18, 2017 |
| |
|
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| Job Description: |
- Effectively manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
|
| Required Skills: |
| Microsoft Office Suite,Excellent Verbal & Communication skills |
| Company Information |
|
|
Company Name: CrunchPress
Company Description:
CrunchPress (Pvt) Ltd is a full service Pakistan based BPO and software house. We have marketing offices in USA and South Asia.
We deliver digital solutions related to web, mobile and business automation to our clients worldwide. We have been outsourcing for the last 3 years and finally decided to open our own development branch here in Lahore.
CrunchPress is looking for people who are interested in developing their career with us. Successful candidates should enjoy working in a well-managed team environment; have the enthusiasm and ambition to complete projects to the highest standard and want to be part of an organization that has high quality values.
Why Join CrunchPress
- Structured learning, development opportunities and career growth.
- Performance based rewards and annual/semi-annual increments.
- Healthy and friendly working environment which leads to greater job satisfaction.
- Open door policy offering accessibility and approachability to all our employees.
- CrunchPress is an equal opportunity employer and believes in long term hires.
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