Basic Duties and Tasks:

• Provide excellent customer service and technical support to clients and customers via phone, email and live chat
• Respond to customer inquiries and issues in a timely and efficient manner
• Troubleshoot and resolve technical issues with the Services.
• Escalate complex issues to the appropriate department or team member for further assistance
• Document and track customer interactions and issues according to company policy
• Get feedback from customers and provide suggestions for product and service improvements
• Participate in ongoing training and development to stay informed of new products and services
• Collaborate with other departments within the company to ensure a seamless customer experience
• Meet and exceed customer satisfaction metrics and goals

Required skills:

• Strong customer service and technical support skills
• Excellent communication in English and ability to solve problems
• Strong ability to multitask and prioritize
• Experience with SAP and other software such as CRM is a plus
• Ability to work effectively in a team-oriented environment

Advantages and benefits:

• Professional development and training opportunities
• Collaborative work environment
• Opportunities for growth and development within the company
• EOBI insurance
• Biannual increments
• Performance bonuses/lunch/dinner/trips