We are looking for a Call Center Representative candidate who can accept ownership for effectively solving customer issues, Cold Callings, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and alternatives

Requirements and skills

• Previous experience in a customer support role
• Track record of over-achieving targets.
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree.