Senior Technical Support Engineer  
Programmers Force   More jobs from this company

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Job Title:   Senior Technical Support Engineer
Category:   Networking
Total Positions:   1
Job Location:   Lahore
Gender:   No Preference
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   3 Years
Apply By:   Nov 14, 2021
     
     
 
Job Description:

A short introduction of Programmers Force:

  • Programmers Force is a product-driven software company that excels in the field of Artificial Intelligence and Machine Learning since 2016.
  • The company was founded by a team of visionary entrepreneurs that led its operations under software development, data science, DevOps, system architecture, big data processing, and blockchain-based applications development.
  • We take pride in our diversified workforce with talent coming from top institutions of Pakistan and abroad.
  • Our vision is to create innovative and intelligent business solutions through the development of smart web & mobile applications with a mission to support global industries in their day-to-day business challenges.
  • Our specialised teams possess tacit knowledge of high-tech systems that enables us to tap businesses from more than 200 countries worldwide.
  • This is just the beginning for us! We are in search of talented candidates with technical expertise who can add value to our fast-paced and work-intensive environment.

Responsibilities & Duties

  • Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
  • System Evaluation - valuate our existing tools and work with engineering to develop tools to enable this function to scale
  • Dependable to be at work during assigned shifts and to complete work as expected by taking full responsibility
  • Provide technical support for level one escalation issues via the helpdesk
  • Give Highest Priority to existing clients and make sure their bugs/concerns must get fixed by Tech Department on Highest Priority.
  • Perform miscellaneous job-related duties as assigned
  • Research required information using available resources, manage and resolve customer complaints quickly
  • Knowledge of web Development (PHP, NodeJS, Python, HTML ,CSS, JAVASCRIPT)
  • Excellent Writing skills, Customer Focus, Customer Service, Verbal Communication, Multi-tasking, Listening skill
  • Problem analysis and problem-solving, Customer service orientation
  • Teamwork, Stress tolerance, Resilience
  • Ability to handle a stressful situation

Requirements

  • Natural instinct to empathise with users
  • Critical thinker and a quick learner with the ability to handle pressure
  • Strong analytical skills
  • Excellent verbal and written communications skills
  • Native or bilingual spoken and written English skills
  • Natural self-starter and have ability to fix problems
  • Take Ownership regarding Technical Support Representative Engineer (TSRE)
  • Should be comfortable with rotational shifts
  • Programming & Technical education background
  • Must be in TSRE Department for atleast last 5-7 years.

Qualification

  • Bachelor's Degree, preferably in a technical discipline
  • Computer Science Majors most preferred
  • Atleast 8 to 10 Years of experience in TSE/R.

Salary Range

  • Higher than the market according to your expertise.

Company Information
 
Company Name:  Programmers Force
Company Description:
Programmers Force is a FinTech Software Development company that develops applications for large scale financial institutions around the world. With us, you’ll get to work in multiple frameworks and learn to make them intelligent using machine learning. Our vision is to create innovative and intelligent business solutions through the development of smart web & mobile applications with a mission to support various industries in their day to day business challenges.
You’ll get to work with tech geeks whose expertise include Artificial Intelligence (AI) based software, Application Programming Interface (API) development and Integration, FinTech Solutions, Enterprise Applications, Mobile App Development and Big Data Processing.
With a versatile and experienced workforce, we are dedicated to introduce modern business solutions to help global businesses increase profitability and drive ahead of their competitors. From web developers, project managers, UI/UX designers to system architects, we have people who are talented, skilled and have expertise in a diverse range of competencies.
We are on the hunt for candidates with technical expertise and skills required to develop and design efficient system software and applications. If you think you’ll be a good fit for our company, apply away!
Programmers Force is an equal opportunity employer. We provide lucrative benefits to our employees, which include 25 paid holidays yearly, lunch, EOBI facility, flexible working hours, payment for overtime hours, indoor gaming, local and international trips, performance based bonuses, increments and promotions. We look forward to welcome you as a part of our team!

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