Job Title: |
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Quality Assurance Executive |
Category: |
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Quality Assurance (QA) |
Total Positions: |
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5 |
Job Location: |
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Islamabad, Rawalpindi |
Gender: |
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Female |
Age: |
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18 to years |
Minimum Education: |
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Intermediate/A-Level |
Career Level: |
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Entry Level |
Minimum Experience: |
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Less than 1 Year |
Salary Range: |
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PKR 20,000 to 25,000 per Month |
Apply By: |
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Mar 31, 2020 |
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Job Description: |
Quality Assurance Executive (QA) is responsible for assessing the quality of the performance of our call center.
- The QA will monitor outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
- This individual will assist in developing, creating and implementing call center quality processes and procedures
Requirements:
- At least 6 months Call Center Experience.
- Bachelor Degree is a plus.
- Excellent verbal, written and interpersonal communication skills.
- Must be self-motivator and self-starter.
- Focus on quality and customer service.
- Exceptional listening and analytical skills.
- Solid time management skills.
- Must be able to effectively deal with people at all levels inside and outside of the Company.
- Creative ability & writing proficiency.
- Ability to multitask and successfully operate in a fast paced, team environment.
- Must adapt well to change and successfully set and adjust priorities as needed
- Must be proficient with Microsoft Office (intermediate Word, basic Excel).
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Company Information |
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Company Name: Prime BPO Company Description: pPrime IT Solutions/p
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