We are looking for an Inbound Call Operator / Customer Service Representative to join our Real Estate-Construction Company in USA. We are looking for a deadline-focused individual to be responsible inbound calls operation.

• Must be good at English. Neutral or US accent needed.
• Must have experience handling inbound calls for construction / home remodel company.
• Must have experience with scheduling in CRM.

Responsibilities

• Take messages & gather information
• Handling inbound customer calls and ensuring the customer’s requests are handled accurately and in a timely fashion.
• Ensure customer information, notes, and products are updated accurately in the ERP or CRM system.
• Responsible for communicating accounts receivable balances to the customer, along with promotions with the intent to increase share of wallet with the customer.
• Responding to emails and live chat inquiries.
• Making Priority call back list.
• Setting Appointments.
• Respond to Emergency Alarms.
• Be a lifeline to customers.
• Resolve customer's issues or concerns.
• Compile, analyze, maintain, and distribute reports.
• Think critically when planning to assure project success.

Skills

• Helpfulness and a customer-first attitude
• The passion to take ownership and stick with an issue until it is resolved
• The ability to communicate persuasively
• Sharp thinking and an eye for detail
• Drive and enthusiasm for meeting targets and deadlines
• Proven ability to thrive in a fast-moving environment
• Excellent verbal and written communications, with the ability to formulate professional emails free of spelling and grammatical errors
• We will give you the guidance to be able to own & resolve every customer query whilst going above and beyond our customers’ expectations
• You’ll be on hand to communicate with our customers through various channels of communication, making every interaction a positive one
• Play your part in improving our customer experience! Our management team are always open to hearing new ideas on how we can build on our world-class service