Service Incharge  
Orient Electronics Pvt Ltd   More jobs from this company

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Job Title:   Service Incharge
Category:   Client Services
Total Positions:   1
Job Location:   Gujranwala
Gender:   Male
Age:   22 to 35 years
Minimum Education:   Bachelors
Degree Title:   DAE Mechanical, B.Tech Mechanical, BE Mechanical, Bs Mechanical
Career Level:   Experienced Professional
Minimum Experience:   5 Years7 Years
Apply By:   Jan 7, 2020
     
     
 
Job Description:

Orient Electronics is looking for Service Incharge for its Branch Office -  Gujranawala.

  • Supervises and monitors daily operation of ASC, HA & AV field support personal.
  • Overseas ASC, HA & AV technical training conducted by the ASC, HA & AV field support engineers.
  • Monitors authorized SC performance and ensure that service Center must meet the required target set forth by H.O.
  • Follow all OSPN activity as guided by Head Office.
  • To provide technical support as per SOP in sale return cases.
  • To review critically all replacement cases according to provided standard guideline and procedures before send to H.O for approved.
  • Review and updates of new service policies and procedures relating to the various areas in the HA & AV services.
  • Inform the other service Incharge of any product liability issue.
  • Co-ordinate with ASC, HA & AV field support team and Q.C Deptt: on escalation Issues, relating to quality concern parts availabilities and repair issues.
  • Conduct periodic audits of HA ASC between to ensure compliance to Orient/Mitsubishi /Samsung standard.
  • To visit dealer shop on weekly bases and send its report to Head Office.
  • To keep involve branch managers well in time in all administrative mater including Senior Manager CS.
  • To deposit all daily collection amount to the branch accountant on daily basis.
  • To close all received complaints within 48 Hours with all relevant documentation.

Required Skills:
Aftersales,Team Building,Complaint Management,Electronics Repair,Customer Care

Company Information
 
Company Name:  Orient Electronics Pvt Ltd
Company Description:
The Beginning of OGC:
Orient appeared on the horizons of trading business of Pakistan in 1957. The GROUP started with the establishment of Orient Colour Labs, a humble business in photo optics and photo finishing and in just 40 years of operations it has developed into one of the largest trading company in Pakistan dealing in popular brand names in consumers' electronics, audio and video goods, photographic equipment, cell phones and lighting products. The Group imports all renowned brands from America, Japan, Europe, Germany and Italy and has business deals with such international names in the consumer products' market as Mitsubishi, Yashica, Osram, Sanyo and a number of Italian and German companies.
The Growth:
The founder Mian Muhammad Fazal was determined to take on the business world and realize his vision and aspirations of expanding the business operations. His perseverance paid off well and the small company Orient Colour Labs progressed in leaps and bounds. An Import Division was established in 1975 and the company carved a niche for itself as a major contributor towards the country's economic progress by earning recognition on the international level. In 1983, Orient became a private limited company and laid out a network of Mini Color Labs throughout the country. In 1985 the Group embarked upon marketing operation of consumer products and electronics equipments and received great response. Increase in the imports sector gave birth to M/S ORIENT ENTERPRISES in 1988. Presently, the Group is composed of the following sub companies:
1. Orient Color Labs. (Pvt.) Ltd.
2. Orient Enterprises
3. Orient Photos
4. Orient Electronic
The success of OG is a consequence of integrated operation of these divisions. According to estimation, OG holds second ranking position among electronics distributors and has been declared fourth ranking organization in the Photo-finishing, Photographic/ Photo optics, audiovisual business. It enjoys a worldwide fame for its sound f

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