We are looking for female call center manager willing to work for full night shift.

Must have enough experience in BPO Industry

Build and maintain relationship with existing clients and finding new customers.

Developing and implementing Sales strategies/plans to increase the sales volume.

Maintains professional and technical knowledge by conducting in-house trainings on product knowledge.

Respond to customer correspondence in appropriate manner.

Customer support management.

Contributes to team effort by accomplishing related results as needed.

• A minimum of 2-5 years consulting and/or industry experience is required
• Must have subject matter expertise in Shared Services, Outsourcing and/or Offshoring industry or multiple back office functional optimization
• Shared Services Feasibility Assessments, Implementations, and Optimization
• Ability to analyze and apply outsourcing trends
• Practical experience with the full lifecycle of functional optimization, BPO and/or shared services programs
• Core vs. Non-Core Assessments
• Understanding of vendor landscape
• Financial analysis and business case development experience
• Ability to interact at all levels of the client organization
• Excellent customer interface skills – communication & ability to deliver presentation, drive meetings.
• Develop long term valued relationships with the client.
• Building and maintaining strong client relationships.
• Ability to adapt in a rapidly changing environment, work effectively under high pressure, growth mode.
• Experience selling services around utilities